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Last updated January 06, 2025

At Klevu (who provides Asklo), protecting your data is our top priority. We’ve implemented robust security measures to ensure your information is safe and secure, so that you can focus on growing your business with confidence.

Information Security Management System (ISMS) 

  • ISO 27001:2022 Certified:  Our ISMS meets the highest international standards, ensuring comprehensive protection across our team, software development and infrastructure configurations

  • Continuous Improvement: We prioritize risk management and compliance, continuously enhancing our security practices to stay ahead of potential threats.

Compliance 


Encryption

  • Data in Transit: All information transmitted between you and our services is encrypted using TLS 1.2 and TLS 1.3.

  • Data at Rest: We use strong encryption algorithms to protect your data while it’s stored, tailored to the sensitivity of the information.


Strict Access Control

  • Role-Based Access: Our team members access your data only on a need-to-know basis, ensuring minimal exposure.

  • Regular Reviews: We periodically review access permissions to maintain strict control over who can view your information.

  • Multi-Factor Authentication (MFA): All server connections require MFA, adding an extra layer of security to prevent unauthorized access.


Secure Data Storage 

  • European Data Centers: All your data is securely stored in AWS data centers located in Europe, complying with regional data protection laws.

  • Vetted Suppliers: We thoroughly review our suppliers to ensure they meet relevant security standards and legislation, especially those handling shopper or merchant data.


Safe and Transparent AI

  • Clear AI Interaction: Shoppers can easily identify they are interacting with an AI chatbot within the Asklo interface, ensuring transparency. <screen shot example>

  • Dedicated AI Instance: We use a private Azure OpenAI instance exclusively for Asklo, ensuring that no merchant or shopper data is shared with OpenAI.

  • Content Safety: Our AI leverages Azure OpenAI’s content safety policies to help detect and prevent harmful content in prompts and responses.

  • Technical: The safety policies also provide protection to reduce vulnerabilities arising from the likes of user prompt attacks or prompt injection.

  • Continual innovation and improvements: As the AI landscape evolves we are continually making improvements to the safety and security of Asklo.

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